Return Policy

A clear and fair Return Policy is crucial for establishing trust with your customers. It should be easy to read and explicitly state the conditions for returns and exchanges, especially since you are dealing with hair products (which have strict hygiene rules).

Here is a comprehensive content draft for the Hair Glow Lux Return Policy, using standard e-commerce best practices:

 

📦 Hair Glow Lux: Return & Exchange Policy

 

At Hair Glow Lux, your satisfaction is our priority. We stand by the quality of our premium Wigs, Bundles, and Lace products. Please read our policy carefully before making a purchase.

 

1. Eligibility for Returns & Exchanges

 

We accept returns and exchanges on items that meet the following strict criteria:

  • Condition: The item must be in its original condition, including the security tie, hang tags, and packaging completely intact.

  • Proof of Purchase: A valid receipt or proof of purchase (order number) is required.

  • Time Frame: You must initiate the return process within 14 calendar days of the delivery date.

  • Unopened/Unused: Due to strict hygiene regulations, the hair must not have been worn, washed, colored, brushed, cut, chemically processed, or altered in any way.

⚠️ Note on Hygiene: Once a wig, bundle, or piece of lace has been opened, removed from its original packaging, tried on, or altered, it is considered used and is no longer eligible for a return or exchange.

 

2. Non-Returnable Items

 

The following items are final sale and cannot be returned or exchanged:

  • Items purchased during a Sale or Promotion (clearly marked as final sale).

  • Any item that has been altered, damaged, or used (as defined above).

  • Custom-made or personalized products.

  • Shipping fees are non-refundable.

 

3. How to Initiate a Return

 

  1. Contact Us: Email our Customer Support team at [Your Email Address Here] with your Order Number and the reason for the return/exchange.

  2. Authorization: If your return is eligible, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back. Returns sent without an RMA number will not be accepted.

  3. Shipping: You are responsible for the return shipping costs. We strongly recommend using a tracked and insured shipping method, as we are not responsible for packages lost in transit.

 

4. Refunds and Processing

 

  • Inspection: Once we receive the returned item, it will undergo a thorough quality inspection to ensure it meets the eligibility criteria (Section 1).

  • Refund: If the inspection is approved, your refund will be processed to your original method of payment within 7-10 business days. You will be notified via email when the refund has been issued.

  • Rejection: If the item fails inspection (i.e., appears used or altered), we will notify you and the item will be sent back to you at your expense.

 

5. Exchanges

 

If you wish to exchange an item for a different length or texture, please follow the return process (Section 3) to return the original item. Once the return is approved, you can place a new order for the desired item on our website. This ensures you get the new product as quickly as possible.